Website Evaluation Using Opinion Mining

Abstract

With the advancement in technology, online shopping has taken a new toll. Customers can access the shopping websites from anywhere with the help of the internet. The websites display all the products for the customer to choose from and the customer can post any review or their opinion on the service of the website. The main aim of this project is to provide users with a rating generated according to the shopping website’s performance and standards. There are numerous shopping websites to visit but the legitimacy of all the websites is questionable. Fraud can occur on a regular basis from illegitimate websites. The users may not get the service as per their expectations. There are many renowned shopping websites which do not match their credibility and in turn disappoints the customers or users. The proposed system evaluates the shopping websites based on the reviews or opinions of the experienced customers. The performance of the website is processed down to certain parameters. According to these parameters a certain rating of that particular website is generated, which helps the customer to decide which website to opt for.