Ease of Building Omni-Channel Customer Care Services with Cloud-Based Telephony Services & AI

Abstract

The landscape of customer care has undergone a significant transformation with the rise of omni-channel customer care services. The integration of cloud-based telephony services, artificial intelligence (AI), and telecommunications developments has simplified the delivery of omni-channel customer care solutions, making them more accessible and efficient for businesses of all sizes. This paper explores the evolution of omni-channel customer care, the role of cloud-based telephony services and AI, and the future of omni-channel customer care.