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In the modern era, organizations increasingly rely on virtual meetings to address customer issues promptly and effectively. However, dealing with recorded customer calls can be arduous. This review abstract introduces an innovative methodology to summarize audio data from customer interactions, which can streamline virtual meetings. Leveraging a speech recognizer, like AssemblyAI's API, the methodology converts audio data into text, and then employs a Graph-theoretic approach to generate concise summaries.
This review abstract delves into the growing prominence of cloud-based AI and ML services in the tech industry. It underscores the unique competitive strategies and focuses of major players, namely Amazon, Microsoft, and Google, in the realm of AI and ML platform development. The analysis explores these companies' internal applications and external ecosystem, dissecting their respective AI and ML development strategies. Finally, it predicts future directions for AI and ML platforms, including potential business models and emerging trends, while considering how Amazon, Microsoft, and Google align their platform development strategies with these future prospects.