Smart Feedback Mechanism

Abstract

This work proposes a mechanism for optimal utilization of feedback/responses gathered from feedback various sources for business enhancement, development and improvement. The proposed work, extract the knowledge from the pool of feedback given collected from different sources like customer, application user. The knowledge mined from the gathered feedback facilitates the appropriate selection of services from the pool of available services. It also enhances the proper use of review, needs and requirements gathered from various feedback sources. The proposed work also provides Inbound and Outbound process of business / enterprise and also ends up with satisfied customers which in turn will satisfy/progress the business process.
DOI: 10.17762/ijritcc2321-8169.150649