Software Development for IT Service Help Desk

Abstract

Due to the importance of high-quality customer service, many companies use intelligent helpdesk systems (e.g., case-based systems) to improve customer service quality. IT Service Help Desk offers a set of “best practices” for managing IT services and is one of the most widely accepted approaches to IT service management in the world. Recently, more and more enterprises implemented a centralized IT service management model based on the ITIL framework. Organizations should take proper measures in building a mature Service Desk to ensure successful implementation of IT Service Help Desk. This software will be established in a network to every employee having its access (authorization) in IT department for the IT related services provided to employees.
DOI: 10.17762/ijritcc2321-8169.150292