Evaluation of fly ash bricks, Steel and RMC by application of TQM in Residential Building Construction

Abstract

Materials are the key resources in construction industry, since no production is possible without materials. It forms a major contribution of the cost of the construction and therefore proper control over their procurement, storage, issue, movement and consumption is necessary. Material of required quality and quantity is made available so that will be substantial saving in cost, time and also improve quality of construction. Material cost being in the range of 50% to 60% of the total cost of the project. Uncontrolled supply of material may result in excessive supply. Total Quality Management (TQM) is one of the most popular modern management concepts.TQM is a quality management system which pursues excellence in customer satisfaction through continuous improvements of products and process by the total involvement and dedication of everyone involved in the process.TQM is a long term process and adopts strategic dimension. The aims of TQM are to achieve customer satisfaction, cost effectiveness, and defect free work through a relentless pursuit of the “war on waste. Customer satisfaction is achieved through focusing on process improvement, customer and supplier involvement, teamwork, training, and education. This paper aim to evaluate the level of effectiveness of application of Total Quality Management principle, materials provided by supplier at S. J. Contracts Pvt. Ltd. Company. A qualitative research approach is adopted in this study, where the questionnaire is distributed to supplier. To stay competitive in today’s market and maintain the quality of material is most important factor, so need to identify the level of quality practices in organization. Analyzed material quality by TQM application whether they follow the rules of total quality management or not, by maintaining the quality of materials, we achieved the quality of deliverables, therefore using the total quality management rules. For Further analysis, laboratory test on materials likes fly ash brick, steel, RMC are conducted. Materials are analyzed by using tools such as six sigma and benchmarking. Fly ash bricks analysis is carried and following results are obtained. The fly ash brick length is within expected benchmarked variation. The brick length is at 2 sigma performance. Considering Zero defect as the ultimate goal, then defect length is 25%. Material suppliers needs to more focus on the manufacturing process and quality of materials.