Digital HR Innovation and Employee Well-being in Moroccan Hotels

Abstract

Employee well-being is the most essential factor that can greatly influence the performance of any organization, and it is required for hotels in the tourism and hospitality industry. As part of human resource (HR) strategies in the modern workplace, technology has been extensively employed to improve employee’s well – being. The study revealed the significance of the digital HR innovation for the well-being of employees, serving in the hotels of Agadir in Morocco. A mixed-method approach was employed for this study. It consists of a quantitative survey of 100 hotel employees from 3 hotels and a qualitative literature review located in Agadir, Morocco. The employees' digital HR perceptions, including the integration, daily usage, workload impact, skill, and overall well - being of, were assessed with the help of the structured questionnaire having a 5-point Likert scale. The quantitative findings based on data’s descriptive statistics revealed employees' "cautious optimism" attitude at the workplace and significant reasons behind the stress, fear, and anxiety because of the fear of being monitored through digital surveillance. The survey respondents believed that the digital HR tools usage resulted in the lessening of administrative burdens and the increase in job satisfaction. The research findings revealed that a human-centered strategic framework that not only guarantees ethical governance but also recognizes technology as a means that supports and facilitates work and allows continuous assistance to improve employee’s well-being, required for hotels in Agadir, Morocco, for the effective utilization of Digital HR innovations.