KOKANE, C. D. .; PATHAK, K. R. .; MOHADIKAR, G. .; PAGAR, R. S. .; CHAVAN, S. .; KSHIRSAGAR, S. B. . Machine Learning-Based Sentiment Analysis of Incoming Calls on Helpdesk. International Journal on Recent and Innovation Trends in Computing and Communication, [S. l.], v. 11, n. 9, p. 21–27, 2023. DOI: 10.17762/ijritcc.v11i9.8113. Disponível em: https://ijritcc.org/index.php/ijritcc/article/view/8113. Acesso em: 13 dec. 2025.