U.C., H. .; N.M., D. . Deciphering Voice of the Customer using Text Analytics and Sentiment Analysis: An Interpretable Review Rating Prediction using RoBERTa. International Journal on Recent and Innovation Trends in Computing and Communication, [S. l.], v. 10, n. 12, p. 44–50, 2022. DOI: 10.17762/ijritcc.v10i12.5840. Disponível em: https://ijritcc.org/index.php/ijritcc/article/view/5840. Acesso em: 30 jun. 2024.