, R. S. D. M. R. K. Citizen Relationship Management: A Decisive Parameter of G2C e-Governance Web Portals of Maharashtra, India. International Journal on Recent and Innovation Trends in Computing and Communication, [S. l.], v. 2, n. 8, p. 2234–2239, 2014. DOI: 10.17762/ijritcc.v2i8.3685. Disponível em: https://ijritcc.org/index.php/ijritcc/article/view/3685. Acesso em: 27 jul. 2024.